Forum Discussion
BILLING ISSUES EVERY SINLE MONTH
I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill. For some reason you cannot figure out how to apply the monthly credit to my son's cell phone...
All billing issues need to be addressed with Customer Care at 611 or by sending a DM to T-Mobile on Facebook or Twitter.
syaoran wrote:If Customer Care isn't helping. Ask them to escalate your issue up to the next level or to T-Mobile's Executive Client Relations. Usually the T-Force Team when you contact T-Mobike through Facebook or Twitter are able to resolve most issues fairly easy, being tier 2 support from the start.
I literally spent an hour on the phone today asking to speak to a supervisor, manager or any other team that might be able to help beyond what the four previous Customer Care agents had done. and She gave me the run around “ No managers working today, all supervisors are busy, I am the only available to help you”
