BILLING ISSUES EVERY SINLE MONTH

debgar wrote:

Same thing happening to me.  Was being charged for a "FREE PHONE ". Supposedly after speaking to Customer Support TWO TIMES it was straightened out.  Wrong!! Bill for this month is wrong again.  Actually when I called the day before yesterday the rep asked if it was ok to call me back in a day.  All documentation is there as far as with my account to be credited but she wanted to review everything. I agreed that it was ok to call me back. Guess what?? The TMOBILE REP NEVER CALLED ME BACK!!  A bunch of thieves!!  Be careful people with the so called free phones!! 2-3 months after getting your bill, it will be wrong!! I am furious with TMOBILE and their lies!! YOU WILL NOT RIP ME OFF!!! Get my bill right. UNBELIEVABLE!!! 

This company should not exist with the number of this same issue I've found on the internet. Over and over I've read about the same issue i'm having after switching to T-Mobile in Oct. Since then I have been getting hit over the head and given the run around for 5 months trying to get this company to correct a simple billing issue that honestly with any computer should be corrected and reflecting my account with in seconds. In 2024 no way a telecom company doesn't have a customer relations software system capable of assessing and correcting customer accounts. Why is every month's call a new call with no previous record of the previous calls, much less notes stating the reason for my calls. Every instance the call rep even has the gaul to even tell me their name to create a false sense of "its going to get fixed" energy. The fake assurance that my issue will be corrected is the worst though. After 5 calls they clearly don't care what I'm being charged because they know the only recourse I have is to jump back on the merry go round again next month and agonize myself with disappointment again by contacting customer service. The "Supervisor" I'm being escalated to clearly doesn't have the ability to correct the issue, so how do I get through the maze of confusion. How does the Attorney General not know about the business practices of T-Mobile? This is the ultimate "Deebo'ing" happening because they make sure that our auto bill pay goes through no matter what the billing amount is. Correct or not. Pull up my terms and conditions I signed in the store! Read them back to me. If i signed under a promo, why not have the bill reflect that? Seems simple. We wouldn't tolerate this in any other business interaction in our lives. We should turn off autopay and let our banking institutions not to process payments from T-Mobile until every single account is allowed the option to back out of our service agreements and seek service elsewhere for some level of breach of contract. Lawyers will tell us this is how the consumer loses power. Nothing's documented. No record of previous communications is purposeful. No way to advocate for ourselves. Their customer service model is to forget they spoke to us and leave no record they did.