Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
October 27/2020 i login my T_Mobile and orderd apple watch 6 44mm GPS_CELULAR. Paid for it. when i activated it it did not work. i called customer care to help me reset it. they did but no change. i called 2 more times and did the same thing. still not working. i told them that i want to return. they agreed and sent me shipping label and using that i shipped it on 11/8/2020. i followed the tracking and it was delivered on 11/16/2020. i called them and requested a refund. they told me because of covid_19 , it will take about 30 days. i waited. i called three four times still no result. then they said that they could not locate the package. i kept calling them. about 2 months later, they said they found the package but no watch inside found. i followed their instruction to ship the package. something happened in that warehouse of theirs. i paid $873 for that watch. i would appreciate to anyone who can give me some idea or where to seek for help.
