Forum Discussion
Eligibility problems with keep and switch promotion time frame
So, I have had a couple problem lately. We just came over from Verizon and I'm starting to regret it. First my son's line when we changed the sim card to T-Mobile stopped working, he can't make cal...
Oh no. Sorry you've had this much trouble. Should be a pretty seamless switch. I have some info that I think will be helpful. Looks like you might be referring to the Switch to T-Mobile offer that gives you a payoff for your phone up to $1,000. If that's right, there's a section for Verizon devices that are eligible for the offer. I'd check their first since that's a limited offer. If you're using an eligible device, you've gone through the 4 steps and the issue continues, you can message our T-Force team on Twitter using the @TMobileHelp handle. Link them to this thread so they can see what you're going through and help you out.
What I wanna know is WITAF is going on with Trouble Ticket #71403251? They told me over a week ago that they'd text me in 3 days with a 'solution'. Yesterday, I contacted the guy that I originally did my business with when I switched from Verizon at the beginning of the month. The only reply was pretty much 'Trust me, I'm on it'. His hours on his page say that he won't be back on the clock until Wednesday. I switched, paid my entire bill 3 weeks in advance, and haven't had cell service since day one. I receive texts 'sometimes' or not at all. The fun part is that my bank gives me 60 seconds to put in a texted validation number before I can log in, and after 3 fails, I have to go through the crap of proving that I'm me before I go through more crap to change my credentials. This has happened FOUR times in THREE effing weeks! When I send a text, it says 'queued' followed by 'failed' and 'would you like to try again?'. Phone calls? FORGET ABOUT IT. My deal now is simply this… FIX IT, T-MOBILE, or give me a damned refund + what it's gonna cost me to go back to Verizon!!!
