Forum Discussion
Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds
Hello, Sorry for the long post to follow. Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, in...
Gosh, that's a nightmare of a situation especially considering you may not be able to get those funds back from coinbase. I know that with every day passing you need more answers. Unfortunately, this is a situation that only our fraud team can handle. I hate to repeat the same info you've been given multiple times, but we have to allow the fraud department to research what exactly happened which will determine the outcome.
Hello, I have somehow stumbled upon this thread after only being affected by the same crime as I read above. Yesterday on 12/21/21 around 4 pm I received a "verification" text about changing my coinbase password AND my T-Mobile password. And I dial the number for T-Mobile customer service my cell service drops. I'm still connected to wifi but my wifi calling was disabled. I turn my phone on and off, then in a panic I realize I've probably just been hacked. I use the wifi to access my online banking only to see that $750 has been transferred to my coinbase account. Now I'm losing my mind and the only thing I think to do is physically go to a T-Mobile store to get my service restored as I have no way of calling anyone for help. The employees were able to get my service on but didn't know what to do to stop the people from hacking me. They did ask if I knew anyone who worked for the phone company or if anyone had access to my SIM card/old sims, all of which the answer is no. I end up closing my checking account, canceling all of my cards and changing my phone number. Today, 12/22/21 I wake up to yet again another text confirming that I changed my T-Mobile password. They're literally trying to do this again! After hours on the phone with T-Mobile "experts" and my bank. When I called T-Mobile today they told me they'd put "extra protection" in place for my account and that now my account would be under investigation for fraud. Not sure why it wasn't under investigation since yesterday. I'm now awaiting a call back from the "higher ups" at T-Mobile. Hopefully my phone will remain in service so I can access the call and not someone else impersonating me. If this issue persists I plan on closing my T-Mobile account and going else where. This has been such a pain to deal with, all while battle what I thought was COVID (I tested negative today!) and trying to prepare for the holiday season. Stay safe everybody. Just know that this scam is far from over or "solved" as the green icon at the top of this thread indicates.
