Forum Discussion
Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds
Hello, Sorry for the long post to follow. Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, in...
Gosh, that's a nightmare of a situation especially considering you may not be able to get those funds back from coinbase. I know that with every day passing you need more answers. Unfortunately, this is a situation that only our fraud team can handle. I hate to repeat the same info you've been given multiple times, but we have to allow the fraud department to research what exactly happened which will determine the outcome.
So, the nightmare continues but this time it is because of the SIM lock I added to the account.
I purchased 2 new iphones and have not been able to transfer the SIM to the new eSIM on the new phones for the past 24 hours.
I called tmobile, called the store, and this is something I can only do on the phone. The phone reps told me they needed to send a request to specific team to remove the lock before I can do the SIM swap. It has been 24 hours and I am still unable to do anything.
I am sure it will eventually get resolved but having to go through this every time I get a new phone is frustrating. I told them I needed the SIM block to be re-added once the SIM swap has been completed just to be safe.
