Free data for life not working - anyone else?

I didn't use my Free for Life 200MB/Mo data awhile as not on the road as much now. One day this week I got an email from T-Mobile about the current data breach and that since my iPad could not receive their text I needed to call to reset my account PIN.  I decided to check my data plan and found it was empty and not active. I called to fix the 200MB/Mo Free for Life Data plan and PIN. I was elevated to another person with lots of questions and was told the Free for Life 200MB/Mo plan was turned off for non-use and he could not be added back. When I told him it was "For Life," he checked with a Supervisor and was told Engineering could add it back in 24-48 hrs and he would call back when it was done. I did not hear back in 48 hrs so I called back (another person). She reviewed the notes on my previous call. She told me her supervisor and other documentation made her think the plan was "probably" cancelled for a period of non-use or because it was retired in May and not even Supervisors could add it back. She asked, and I told her, that I got no notification about the cancellation. I asked her to to talk to the customer service staff that knew of the fix Engineering could do - but she said she had no way to get in touch with other customer service people and thought Engineering was only for work on cell towers. I said I would have to complain to the FCC is she couldn't fix it, as many other customers had done that successfully. She suggested I wait for the initial customer service person to call me back.