Forum Discussion
Grandfathered Simple Choice is not $10 for added lines, wrong info TM
I recently messaged TM to inquire pricing for adding a line to my Simple Choice North America 6GB Family Match. I explained that I was grandfathered in that plan and was hoping it was still $10 f...
I am so sorry for the confusion regarding adding your most recent line! While we are not able to change the price of the add-a-line, we can take a closer look at your account to see what options are available to get you closer to the price range you were looking to play. Please do llámanos when you have a moment so we can get this sorted for you.
The last time I went to a store to make a change, they showed me what my new bill would be, and I had to confirm the amount. This is where I was able to tell them "No, I did not agree to this change, you need to undo that before I agree, or I will walk out of here with no changes and go to another location." They tried to "negotiate" letting me add the insurance on my plan, and I didn't budge.
My experience suggests to me you should have seen what your change would have been, and you agreed to it.
As for your plan, if memory from way back when is right, the first two lines were one price. Additional lines were $10/line. Then, there was an additional price for data above 2GB. My guess is you added the line with 6GB of data, giving a total price of $20. Hypothetically, you can drop his data down to 2GB and it will be $10/line. He may not like being on such a low data cap though....
