Has this happened to you?

I just got a similar issue much like yours sorted out by a customer svc Rep who took one look at the plan and knew it was wrong.  Took about 30 min but now has it all fixed.  Took close to a dozen reps and supervisors to get this one guy who knew exactly what to do.  I even had a previous Rep call me a liar and sent me an off colored text to me about it.  I was so close to calling it quits returning to TMobile until tonight.  Hr made me feelwelcomed at TMobile and was so remorsful for all that happrnrd.  I guess just keep stating your point and demanding it to be fixed.