Hold Time

I am having the same problem. I am on hold right now. We are supposed to have our own "dedicated team of experts" so that calls in different locations are routed to the same care team during certain hours. My team is is Maine. When I call, I get put on hold and calls don't get picked up. T Mobile sent me a text message last night saying they are going to change how credits are applied. I am trying to get clarification but nobody is picking up. Service used to be great. Now it is non-existent!! I don't even get the option to get a call back. I am tired of the "loop" of messages saying someone will be with me shortly. If this doesn't get better, I will be a former customer!