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Irritated11
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Joined 11 months ago
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Re: Check your bills CAREFULLY!
Thank you for suggestion. However, I don't use social media. I never had a problem until late February/early March when T Mobile moved to only business customers getting their "dedicated team of experts". That level of customer service was a highly touted benefit when I switched to T Mobile. Trying to get anyone on the phone has been a nightmare. Customers have better things to do than wait on hold for hours. I think T Mobile is ok with customers hanging up in frustration. If not, then they should go back to the customer service of "dedicated experts" they promised to provide.24Visto0likes0ComentariosCheck your bills CAREFULLY!
Beware: Please be sure to review your bills carefully. I would have been over-charged $65 and a $34 credit was missing - so in reality was OVERCHARGED $99 on current bill. Was on hold for so long I also started multiple chats but people would read my messages and not respond. Last I heard, US Federal Law requires that any US based company that moves a big chunk of customer service calls to a foreign country must 1)inform caller of where customer service representative is physically located and 2) transfer US customers to a customer service representative located within the US, if the customer requests to be transferred. I have made several such requests only to be told my call can't be transferred and have the rep be evasive about his/her physical location. I hadto explain my issues, which were not complicated, five times. The rep was trying to be helpful but the language barrier was very difficult to overcome. T Mobile customer service was AWESOME when they actually gave us our "dedicated team of experts" within the US. Now, saving money is overriding "customer care" and customer service is customer DIS-SERVICE!88Visto0likes2ComentariosRe: Hold Time
UPDATE: I called a retail store and was told that if you are not a business account holder, you no longer have your US based team of experts. T Mobile keeps taking away things they offered to customers to set T Mobile apart. Sadly, T Mobile is slowly taking those things away, often secretly, and customer care has become horrible or non-existent. Maybe time to change carriers.19Visto0likes0ComentariosRe: Hold Time
I am having the same problem. I am on hold right now. We are supposed to have our own "dedicated team of experts" so that calls in different locations are routed to the same care team during certain hours. My team is is Maine. When I call, I get put on hold and calls don't get picked up. T Mobile sent me a text message last night saying they are going to change how credits are applied. I am trying to get clarification but nobody is picking up. Service used to be great. Now it is non-existent!! I don't even get the option to get a call back. I am tired of the "loop" of messages saying someone will be with me shortly. If this doesn't get better, I will be a former customer!16Visto0likes0ComentariosRe: MLB qualifying accounts
I have a Go5G plan so I know I will get it as those are highest tier plans. However, I was told this week by a T Mobile rep that ONLY Go5G plans will get it free. My issue is more the confusion around this that has not been publicly clarified by T Mobile. T Mobile signed an agreement with MLB but has not been forthcoming with details despite obvious confusion with customers. I received an email from MLB with details and then called T Mobile and there was no information available from T Mobile. The lack of transparency is extremely frustrating for me.17Visto0likes0ComentariosCustomer Care Issues?
Is anyone else having trouble getting a live person to pick up a customer care call? I was on hold for over an hour and the call was not answered. I have been told I have a "dedicated team of experts" waiting to assist me. After over an hour on hold, I gave up. I need to speak to a live person to fix my phone issue as a specific code has to be given to me to enter into my phone. Anyone else unable to get call picked up? I don't have hours at a time to sit on hold and no option to keep place in line and get a call back (which I typically get when wait times are long).99Visto0likes1ComentarioRe: MLB qualifying accounts
I have asked three different T-Mobile customer care reps and gotten three different answers regarding "qualifying plans". I guess we will have to wait and see, but it does seem like more and more restrictions are being placed on promised "benefits" i.e. Netflix is terrible now unless you upgrade from basic free version.23Visto0likes0ComentariosRe: T-Mobile Home Internet throttling speeds to certain servers (10x reduction)
I have been having a similar issue. Mine started during the NFC Championship game last Sunday. My Gateway doesn't just slow down it disconnects from the network altogether. After many frustrating hours on the phone with T Mobile people, including supervisors, I have no resolution. I finally found out they were doing "maintainance" on "my tower", which is just across the river from where I live. My service was spotty while the "maintainance" was being done. Once it was completed, the disconnecting and re-connecting every few minutes started. Admittedly, I use a big chunk of data every month as I am disabled and use Alexas and Ring products to run and protect my home. When my internet is out, I can't even turn my lights on! I have explained this to T Mobile reps and some have said they would prioritize my data, but it just continues to get worse. I think the worst thing about all of this is the lack of transparency. Customers who call in with this slow speed issue should be informed of what is REALLY going on so we can make informed comparisons and choices regarding which provider to use. This is the type of tactics that spawns class action lawsuits, especially when a customer asks point blank if his/her data is being slowed down by their company in any way. It is very disappointing! I hadgreat service and they have decimated it! I have not tried a VPN yet but sounds like a good thing to try. I have connected my TV to my mobile hotspot, which connects to the same server(s) as my gateway, and my mobile hotspot connection is around 200 mbps at the same time the Gateway is constantly disconnecting/re-connecting to the same server. I rarely use any hotspot data (I get 40 gigs per month), so I am way under my high speed data threshold for that.39Visto1like0Comentarios