Forum Discussion
How do i get US based support?
T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simp...
Chances are if you get a Filipino person answering you call doesn't mean it's answered in the Philippines. T-Mobile does have a call center in Hawaii and we do have a large Filipino population. I remember when the company I worked for had a booth at a job fair T-Mobile did setup a call center in Hawaii. I didn't keep up with it, but having one in Hawaii would make sense being 5-6 hours when East Coast are in the waning hours it would be early in the day for here.
