How Many Others Were Lied to About Your EBB Eligibility

jdt254 wrote:

I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website. 

 

However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer service and check yourself. As of this writing, you will be lied to. This is not the customer service representative's fault. T-Mobile's management is refusing to fix a problem they are now very, very aware of. 

 

@tmo_adam_c @tmo_adam_m @tmo_alexis_p @tmo_mike_c @tmo_amanda @tmo_amandac @tmo_andrew_b @tmo_ben_m @tmo_brandy @tmo_brian_k @tmo_caton @tmo_ian 

I can't tell you the number of problems I've had with Tmobile! Four months ago they lied to me and Store about a buy one get one deal on a watch it took me months to fight with them after I started to get charged for both and then was told that the promotion was only available for certain plans which was not talk to me in the store the salesman even explicitly told me what my rate increase would be which would be $30 a month my bill went up over $80 a month. 

I finally reached out to a supervisor of the chain after months and months and lots of calls and text back-and-forth and promises that they would resolve it. 

and then I signed up for ABB I was approved I went to their website I ordered the Internet successfully they sent me the device and then long behold I get a bill. At that point I called them and then learned that my plan does not qualify. So they want me to enroll in another plan spend approximately $60 more a month to get that plan so that I qualify for the $50 credit. 
 

Absolutely ridiculous  the scams that they run!

I'm not going to move up to a different plan, I've been grandfathered in for years and I've been with T-Mobile since well before they were formed back when they were Cingular wireless. I think they've done this 2000s and thousands of people and enough's enough I'm not getting any quality service I am constantly stuck in these predicaments with excusesMy goal now is to get the device is paid off and moved to a different service because my bill is close to $400 a month right now and it’s absolutely absurd That’s with home Internet a family of five on mobile & data and two phones on a payment plan ..

i’m not gonna continue to tolerate their lies!!