Forum Discussion
How to file complaint about billing issue
Am really super frustrating with Team expert's manager Marcus. I called back in Sept 2022 to have T-Mobile STOP charging me for Statewide Int'l calls for $15 per month. This is for voice and Im Deaf ...
There is a cap on the credit you can receive. It's literally listed in the Terms of Service that you sign when you join T-Mobile.
As mentioned in the DM you sent. Reach out to T-Mobile on Facebook or Twitter through a direct message. They start off at their 2 support. They can escalate your complaint to the Executive Team at your request if you aren't happy with the resolution they offer.
After years of service with T-Mobile, I decided to get three devices and I was not happy with them. Everything was sent back within my 14-day buyer's remorse then because of the customer service I canceled my service as well and now I'm receiving a bill for $317. When I canceled all services I was not under a contract and my phone was paid for. I sent My old phone in. Never got it back. They have told me that it is in investigation but they still keep sending me a bill which since investigation supposedly started the bill went up 40 dollars. When all services ended they were supposed to send me $95 for my old phone plus plus reimburse me $35 activation fee. Then told me that I would have to wait 30 days to call and request that and when I did they told me I owed $284 and now $317.p if somebody can help with this it would be great. Did you
