Forum Discussion

mnikatorr's avatar
mnikatorr
Newbie Caller
Hace 8 años

Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

I am trying to send a text to a 5 digit number and i get a response, "Services Access Denied", Why?
  • magentatechie's avatar
    magentatechie
    Hace 7 años

    Hey there, folks! There is a short code block that can appear on an account.  I'm not sure if the store has access to the tool used to remove it.  You'll need to reach out to 611 or T-Force to check and if short codes aren't blacklisted, they can file a trouble ticket for you.

magentatechie's avatar
magentatechie
Bandwidth Buddy
Hace 5 años

@drockwell , did you have a chance to reach out and see if your shortcodes were blacklisted? 

 

I understand you may have never specifically requested a block on them, but you may remember a few years ago when "Premium" SMS were popular- folks could receive daily horoscopes and things like that and were unaware that they were being charged for a subscription on their phone bill.  For that reason, most shortcodes were automatically blacklisted with the cellular carriers unless you specifically ask for them to be allowed, or for only specific numbers to be allowed.

If you've reached out to T-Mobile and requested the shortcode blacklist to be removed and you still aren't able to receive them, you will have to check your phone's settings.  Depending on your device manufacturer and software version, the method could be different.  (Your mileage may vary..)

For Samsung: 

Settings>Apps>Menu (3 dots in the upper right hand corner)>Special Access>Use Premium Text Message Services>Always Allow

For LG:

Settings>Apps & Notifications>Special Access>Premium SMS Access>Always Allow

Para Apple:

There is not a specific setting to turn off/on Premium Messaging, but you will want to check:

Settings>Messages>SMS (ON) and make sure MMS and Group messages are on too.

 

If you've hit all of these steps and you still can't get shortcodes, you might want to do a little research and find out what the number is that is trying to reach out to you.  (Try searching online or calling the company directly to find out); then send a the message HELP to that number and see if you get a response.  For example, Walgreens sends out prescription status updates from the number 21525.  If you send HELP to 21525, you should receive a reply back with instructions how to contact them.

 

Hope this helps!