Forum Discussion
In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right
We were made to sign-up under false pretenses that we would be receiving a 20% monthly discount ($34) for the Magenta MAX plan from an in-store representative. He claimed it was for friends and famil...
I sought some council, and it seems to be Negligent Misrepresentation (Innocent Misreprestation at best), and we will likely seek bill creditation of $34 per month as the contract stipulated or a no-fault canceling of our contract with all fees paid for by T-Mobile.
BEWARE of any promises made by T-Mobile! They cannot be trusted. Make sure to have all deals done in writing if you are at the store!
!!! Update:
I contacted T-Mobile support throughout the week, and last Friday (3/31) a representative gave me the impression that the issue is taken care of. However, I'm getting mixed messages saying that the issue has been escalated to a supervisor which means the situation is still unresolved.
If T-Mobile makes this right then I’ll let you all know.
