Forum Discussion
In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right
We were made to sign-up under false pretenses that we would be receiving a 20% monthly discount ($34) for the Magenta MAX plan from an in-store representative. He claimed it was for friends and famil...
I sought some council, and it seems to be Negligent Misrepresentation (Innocent Misreprestation at best), and we will likely seek bill creditation of $34 per month as the contract stipulated or a no-fault canceling of our contract with all fees paid for by T-Mobile.
BEWARE of any promises made by T-Mobile! They cannot be trusted. Make sure to have all deals done in writing if you are at the store!
I switched 2 phonelines & internet to TM back in April.I was not offered any FREE 2023 phone as all their advertisements claim from in store rep. My old phone quit working immediately as it wasn't compatible with their 5G network. I phoned CS for assistance. I was offered S20FE however my son was not offered any upgrade. I spent 2:39minutes discussing exactly what upgrading hus phone would cost. I was told $6.00, however when I received the contract to E sign it stated $30.00 for 24 months. When I called back for the 5th time to discuss "this months promotion" as I've been attempting to upgrade my son's phone since April ( he gets no 5G), NO NOTES or quotes were documented in all my 2 hour calls since April. Magically they all disappeared & no one can help. I also had been told it was $25.00 to add another line, however that was also false information. TM started out good but now their true colors are shining through just like my previous carrier & their #1 competitor.
I'm furious over TM's repeated lies,false quotes, & promises and no follow up
Soon to be x customer as they've told me too many lies & my son still doesn't have a working 5G phone
