Forum Discussion
In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right
We were made to sign-up under false pretenses that we would be receiving a 20% monthly discount ($34) for the Magenta MAX plan from an in-store representative. He claimed it was for friends and famil...
I sought some council, and it seems to be Negligent Misrepresentation (Innocent Misreprestation at best), and we will likely seek bill creditation of $34 per month as the contract stipulated or a no-fault canceling of our contract with all fees paid for by T-Mobile.
BEWARE of any promises made by T-Mobile! They cannot be trusted. Make sure to have all deals done in writing if you are at the store!
We signed up for Magenta Max+ in October 2022 and were offered "free" phones. I had a 2 month old phone, but the sales rep said "It's free, why wouldn't you get it?" Then we were told we owed over $200 dollars. We said that we thought they were free? The sales rep said we owed tax on them. Our TMobile home internet has been a terrible experience. Very slow. Constant interruptions and outages. Then in October and again in December our internet all but stopped. We were told that we had used up all of our data and it switched to a slower speed. We bought more data, it sped back up. New billing cycle started and it slowed back down.
All this to say, we finally gave up and switched our innernet to Verizon. We called to cancel TMobile home internet and found out how much we are really paying for our FREE phones. Also, there was to be no contract and here we are stuck with 2 phones we do not need for which we owe over $600.
