Issues with being lied to by T-Mobile

Short answer, yes! Nearly every time an "expert" says they're going to do something unless you receive an immediate notification that it was done it's safe to assume it's a lie and don't believe it. 

I have been a T-Mobile customer for going on 4 years, and I have lost count of how many times I've been lied to bye an employee of T-Mobile. These lies range from little ones like "I guarantee I will personally give you a call back in 48 hours" to bigger bold face lies where customer service expert calls your phone and claims to be a supervisor in a different department that doesn't exist and promises to send you the newest biggest and best Samsung Galaxy currently available because "I'm so sorry you were lied to by a previous supervisor and I'm going to send you a free phone as a show of Goodwill in the hopes of bringing T-Mobile back to your good side". I couldn't tell you how many lies I have been told in one form or another because I have lost count now. 

Let me be fair and say that I was diagnosed with generalized anxiety disorder decades ago which just means that generally my anxiety is up and I'm a little high strung sometimes. However after so many lies and so many fights and so many arguments with so many different employees over the last three and a half years I now essentially get triggered every time I need to call 611 and by the time the agent is on the phone I'm already on the verge of an anxiety attack. I would love to switch to a different carrier and never speak to another person from T-Mobile ever again! Unfortunately, I'm the among all of the other T-Mobile customers who have been trapped into their contract with their "free device with monthly bill credit" promotion. I have four lines on my account, and inevitably something happens to someone's phone and even though I have insurance they're not going to fix it the only option I have is to upgrade my phone which reset the 24 months of bill credit, and thus my sentence gets extended... I have tried absolutely everything I can POSSIBLE think of, I've even spent as much as 17 hours in one day in the T-Mobile app chat trying to get something resolved. Nearly every phone call ends the same way they've had to reach out to some other department and they will have to have their response before moving forward and they will call me back in 48 hours and then no one ever calls... EVERY TIME! 

At this point the only thing I have not done is seek out of lawyer sue them in small claims court for the amount of money it will require to get me out of my contract, or to file a complaint with the FCC. If I had the money I would buy the space on the billboard closest to every T-Mobile store and make sure that people know that when they switch to T-Mobile they are going to be paying T-Mobile to mistreat and abuse them.