Forum Discussion
Lied to about promotion
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their cur...
This Samsung tablet promotion got me last year. It's the absolute worst experience I've had with this company, who I've been a customer with for over 20 years!! I returned the device w/in the window of time given and the transferred me to the "engineer" that scammed me to begin with. He immediately tried to argue that I should keep it. I actually yelled at him to shut up and listen to me. I was only then allowed to return it. I was checking my account today to upgrade my phone, and I'VE BEEN CHARGED $20/MONTH FOR THE LAST YEAR. My fault for not monitoring it, but this is so outrageous. I was just on the chat to ask about this and the last message I got was "transferring you to a live assistant"… crickets. I had to type in "Hey! Can I get some help please!" after 5 minutes. They are now saying, "oh did you ask for the "line" to be suspended?" LIKE IT'S MY FAULT. And, yes I did of course. What a sh!t show.
