Forum Discussion
Lied to about promotion
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their cur...
I am tired of fighting. Accidently ordered a second home internet for only $45.00 month when I was trying to even find a home internet plan for $65.00. I canceled home internet and sending both devices back.
One agent downgraded my plan as the agent that sold me the not free phone told me I had to be on GO5G Next 55+ $85.00 for 1 phone. I never saw that price before when I did my due diligence. She said that I would get 20% off my bill so that made it a great deal SOLD
She must have received some bonus or awarded for my deal that she needed to tell me so many untruths.
T-mobile after lots of conversations has reduced the bill. Changed the voice plan to the next lover tier. I got my Visa gift card. (only touse at tmobile) I have made 3 phone payments and see that it is now saying no need to make payments with these funds they are included.. let see I am waiting for bill 2. Do I pay the phone and go away…. to be continued. 🤓
