Forum Discussion
My billing cycle was one day. WHAT?!?
I just bought a phone and phone plan at T-Mobile on September 21st, 2017 and they've already sent a monthly bill for $92 that's due by 10/15/17 and is set to auto-pay 2 days earlier on a credit c...
I had this same thing happen when I first signed up for T-Mobile. My first billing cycle was 4 days, and it actually included the first month of service along with the prorated amount for the 4 days. Most carriers bill in advance for the next month's service as opposed to billing in arrears, so this is not uncommon.
Why would you get a one day billing cycle when the day you signed up started a 30 or 31 day cycle? The flippant remark from the service agent is telling, as far as I am concerned. It shows a total lack of empathy or concern for what is a very frustrating event. Nonsense usually results in a less than happy customer who is left wondering what planet the help that he, or she, requires is coming from.
I got a full monthly bill for the month before my service had even started. Trust me, seeing a bill for $118.00 which was for the month before I signed up… left me wondering "what have I gotten myself into"?
