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Hello Everyone, Is it normal for the customer service to not honor the deal when you order new phone? I ordered new iPhone 15 with a deal, and when i received my bill i find out that the deal wa...
My experience with service providers is that if the deals are published online, they can't be denied as long as you kept up your end. Unfortunately if the deal is not published and you have nothing in writing, it is extremely difficult to get a deal honored. In fact if there's no written information, they can deny the deal ever existed.
I tell people all the time to make sure you read the deal, read all paperwork, read and document everything. If there's no documentation anywhere, you have no proof and not a leg to stand on
