Forum Discussion
Not able to cancel t-mobile home internet nor turn in router anywhere.
I just got a ride to local t-mobile store to turn in my t-mobile home internet gateway and cancel my account. they refused to take the gateway and said they do not do this kind of thing. only what th...
Same issue for me. Went to store, they wouldn't take the router "without a receipt". I don't see an email from tmobile from after I setup service; so, I left. I called tmobile and they said they would keep the service on for the rest of the month so that I could "avoid proration" which makes no sense. I don't care much about paying to the end of the month; so I let that part go. They told me to return the router to the store, and I told them I was already turned away by the store; so, they said I'd get a text with a return label. No Text. Now when I login to tmobile.com, looks like I still have an account.
