Akshat wrote:

Everytime I try to place an order on the website, I get this message after entering payment and shipping details:

Llámanos o dirígete a una tienda para completar tu pedido.

Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar.

 

I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.

I'm having this issue, when I called they said I should just place it over the phone and when I did that the order did not go through and they blamed my bank, called bank there's is no issue. Tried again, they said I have to go to a store. This should not be this difficult, I just want to buy online. Did you ever figure out what happened?