Forum Discussion
Poor Customer Service
I am very very upset for my experience with T-Mobile customer service, I am a new customers and just transferred from another carrier. I talked to an agent before opening a service and I told her I h...
I have been with T-Mobile 25 years - recently had a breach on my phone - needing a new device asap - but still have balance on current phone - reached out to corporate to see if they would help with a credit for new device and was told no - only current promotions available - however they sure push getting a new line - they need to review their policies and try and keep customers - I have 5 phone lines and 2 trackers - as I am looking at other carriers I am sure my business will be appreciated
