Port problem

I notice these posts are four years old. I am having the same problem today. I am trying to port a number from Verizon to T-Mobile. The number ported, but the phone does not work now. I spent about two hours on the phone with T-Mobile. They wanted to text me a code to verify the phone. How stupid. The phone doesn't work. They refuse to email me the code. They say I have to go into a T-Mobile store. I do. The woman there says she has to text me a confirmation code. I again explain that the phone doesn't work so I can't get the code. She too won't email me. I show her my ID. She says she needs to sell me another T-Mobile phone and charge me a  non-refundable service charge to give me a phone to which she can text me the code. No, that isn't going to happen. She says I have to call in again to T-Mobile. I ask her if she would do that for me while I'm in the store. She refuses. I go home and call T-Mobile again. The same Merry-go-Round. Now, I need to get T-Mobile to port my number back to Verizon so I can cancel this nonsense. What a bunch of absolute idiots!