Forum Discussion
Promises Unkept.
Can you please read the following timeline and offer me some suggestions? (I know it's long, I apologize): 7/17 called to move 3-lines service from Verizon, and upgrade 2 of our iphones (an iphone8-...
I am facing similar problem, I have chat transcript of what offers made to me. I talked to their manager once and she said I will get some money as part of bill credit in next 4 months. But now customer service is not letting me talk to their manager and they are not giving me remaining amount and they are not giving me per line switching amount too, customer service is saying I am not eligible as per my plan. But I have chat transcript where it was mentioned I will get every thing. Its fraud sale and business. Whom should we contact to escalate it? I can produce my chat transcript as proof.
