Forum Discussion
Switching from Physical Swim to Esim
Hi! I hope someone can help. I am on my grandma's plan and have full access to the account, such as upgrading phones, adding add-ons, paying the bill, etc., and of course, she is the primary account...
syaoran wrote:T-Mobile made the change from converting to eSIM online to help cut down on SIM swap scams. If you contact Customer Care and have the PAH PIN for the account. They should still take care of that for you without any issues. If you would rather not call. You could reach out to the T-Force Team via Facebook or Twitter to have them take care of it for you.
Is there a chance that it will eventually return to being able to switch from Physical to Esim through the T-Mobile account in the future?
