Forum Discussion
T-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I've received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to a...
syaoran wrote:Mee wrote:I reported a phone stolen/lost seven months ago. And they have been charging me all seven months for the phone and the insurance on the phone. But now they won't cover it because it's been more than 30 days T-Mobile is a scam
Just because a device is lost or stolen doesn't mean you don't have to pay for what you purchased. Insurance would provide a replacement if you had processed your claim in time. You still would have had to pay off the lost/stolen device regardless.
That I could understand, IF when I reported it in app, it didn't tell me that I was good to go, and they would contact me if it was found. As soon as you report it lost or stolen to T-mobile in the in the app, they should promt you with something that tells you to contact the insurance NOT tell you that you're good. Also, they were charging me the phone line AND insurance on some thing that I already told them was stolen/lost! If you're going to charge me for the next seven months of insurance, it better still be covered!!!
