Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
I'm having the same problem of the website not loading. I've been trying to "simply" get my account number and all I get is the spinning circle and it times out. I bought a new phone and have been trying to activate it for the past week. It needs my T-Mobile account number so I can keep the same number that I have had for 10 years. The sim card I have is not compatible with my new phone so I guess I have to "buy" one even though I have been a T-Mobile customer for those 10 years. I've tried calling tech support but got tired of listening to an automated voice for far too long, many times. I don't have a ticket number so no help in trying that. I'm spinning in circles and maybe timing out with T-Mobile. Time to move on? Frustrating.... Tracy C.
