Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
I'm having this exact issue. Can't view the section for Jump! Upgrade to see if my phone is unlocked and if I can make changes, and when I reach out to Support they say the PIN I give them doesn't work, and of course I cannot view that part of my Account details either. This alone is enough to make me want to leave, in addition to multiple other annoyances. I've tried on both the Mobile App AND my computer through two different browsers, and it's all the same. Clearly this is a T-Mobile issue. Very frustrating.
