Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I didn't realize so many were also having this same issue. I switched my number to Att after having service problems. Had been with TMobile for 5 years and suddenly my phone wasn't picking up bars. I requested to cancel EVERYTHING and I spoke specifically to the person on the phone, who I was transferred to and he (a tech here in the states) confirmed everything was cancelled as I requested. One more billing cycle would come out as I cancelled in the middle, but I was fine with that and was told that would be all I had to pay. In the meantime, I moved from an apartment to a house. I no longer was a customer and my bill had been paid, so I shouldn't have to worry about it, right? Wrong. I get a collections notice at my new address. I called and told them that this wouldn't be possible because I cancelled. I laid out why and they agreed. I had also not received notice of any kind from T-Mobile. Come to find out, they had sent a bill to my apartment address after I had already changed my mailing address with them, which is how the collection agency even had my new address. Talk to someone at T-Mobile, says something about "resolving the issue", but there was not a resolution. Since you're no longer a customer, they won't talk to you. I keep getting notices, it keeps messing with my credit, and I keep disputing on my report. It has been an uphill battle to get this taken care of. I will not pay for this. Sounds like it's done on purpose and I can't for the life of me figure out why. If anyone has dealt with same issue and wants to start a lawsuit, please let me know. I'd like damages to be awarded to those of us who've experienced unfair business practices by this company and take from them.
