Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
Having the same issue, have talked to a representative on the phone twice and even did a two hour long Chat with a support tech on the website. Still unable to get the system or website to give me my upgrade. This is beyond outrageous and it looks like this has been going on for well over a year without a fix. This is complete crap. Looks like they also stopped monitoring these Support threads.
