Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
@tmo_elesa @tmo_mike_c So you are saying you have had this "technical" issue since Nov 2018 and its still not resolved. You should just tell your customers that it is not possible to upgrade/order phones over the internet and that they need to goto the store so you can charge them the $20 upgrade fee and see if you can convince them to purchase another more expensive devise or expensive plan, I get you run a business but dont waste your customers time spending hours trying to see if its a browser issue when this is probably just a way to get people to the store. If that's NOT the case then you have serious issues with your development staff who cant fix a customer facing problem for over 8 MONTHS.
