Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
I am so upset that I now have to switch carriers because of this issue. I've been with Tmobile for many years. It's so sad that they won't be honest about this situation and at least notify us of their planned action going forward. I'm going to see if it updates on Feb 28 after the billing cycle. If not , I'm out. I can't bill my clients without this information.
