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Use social media! Worked for me!!
I'm new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me, "Hi everyone, I took a chance and last night I post...
I forgot to mention, I was a Sprint customer and upgraded to their plans because it came with Free iPhone 15 aIso trade in my old phone. They can't change the pricing of their plans. They gave me an option to switch back to my original sprint plan. They also paid off my iPhone in full so I can keep it for free(that was the official promo so they can't argue that), since they can't take it from me because I need my phone and it's been months already, they have no way to return my old phone, probably the reason why. Either way they honored my free iPhone and in the next bill it will be in my old sprint plan.
P.S. I have 3 lines.
