Forum Discussion

magenta6574639's avatar
magenta6574639
Newbie Caller
Hace 7 años

We frequently can't send text messages

I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending"...
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  • tmo_mike_c's avatar
    tmo_mike_c
    Hace 7 años

    I appreciate you being so thorough with your response. With intermittent issues like this, we'll need to collect examples of the messages failing and have our Team of Experts or T-Force folks file a Trouble Ticket. That'll give our engineers a bit more to work with when they work on getting this resolved.

Juanak59's avatar
Juanak59
Newbie Caller
Hace 8 meses

I have a Motorola Moto G Power 5G 2023.

I sporadically cannot send text messages to anyone, including people in my contact list. This happens regardless of the text message app I'm using (Google, Verizon Message+, etc.). This has been happening since I switched my service to T-Mobile in October 2023, and I'm getting ready to find another carrier if this cannot be resolved.

I attempt to send the message, and see an icon at the side that reads "Failed". I'm given the option to try again, cancel, or delete the message.

This issue will pop up every couple of weeks, and last for sometimes two or three days. Usually, it's a problem for 12-24 hours.

I'm beyond frustrated with this problem. I have cleared the app cache, restarted the phone to no avail.

How is T-Mobile going to fix this?