Welcome Sprint Community!

Very unhappy with the debacle caused by the merger. We were/are Sprint customers. We followed the directions and replaced our Sprint sim cards with T-Mobile and continued to pay our bills through our online Sprint account. I noticed that T-Mobile had a plan that would work for us and save some money. However, when I tried to activate it, it acted like I was adding new lines. So, off to chat where I was told I needed to use the Sprint chat. I was then told that our account had to be migrated before we could get any of the T-Mobile offers, and that in order to do that we would either have to take our phones to a brick and mortar store (50 miles away) or call the migration desk. After trying the migration desk number multiple times, and being placed on hold for 20-30 minutes, I gave up on that option. We are now considering just cancelling our Sprint/T-Mobile service and going with a different carrier after over 15 years with Sprint. First, we should have been told our account wouldn't just be switched over to T-Mobile. And, secondly, there should be an option to do that from our account page. We are extremely disappointed in how difficult T-Mobile is making this mandatory switch.