Welcome Sprint Community!

I've got service with T-Mobile August 30th in a chat section. I was told price, deals, trade ins, and all information we normally ask when switching providers. It turned out, since I was getting 3 lines, that one phone would be free due to the "Buy one, Get One" promotion, and the second also free because of my trade in iPhone. It seemed a very descent deal and I decided to add 2 iWatches to the bundle. I was told that my final bill would be around $170 a month. The first bill came and it was $238, and none of the deals I was promised were listed in my account, not even the phone, an Apple XS plus in very good condition, that I sent as a trade was accounted for. I called T-Mobile and they changed the bill back to $170 and they promised it would e corrected. For the last three-four months I had to call to adjust my bill, and always getting the promise that it'd be last time calling and everything would be corrected. Well, I've just got my new bill and it's again at $238. I, once again, called, but at this time I was told that my account doesn't qualify for the deals I was promised. I have spent hours in the phone with representatives, and for most part I have been lied to all of this time. They lied when I agreed to the plan offered, and later changed it to a much higher bill, and all they are telling me is "sorry". Last conversations on 12/8, then on12/9, and the manager I spoke with said that they would make one phone paid off because of the trade in, but so far my bill is

still unchanged.

All I want is for T-Mobile to honor they promise, keep the deal that I was promised.

As soon as I can I will switch providers, I am a honest person, and I will not give my business to a dishonest company.

Below are some excerpts of my chat, date, timeline and representative’s name.

(in the excerpts below, “Marco” is T-Mobile representative, “You” is myself)

7:39, Aug 30

Marco: Do you have preferred phone and plan?

7:40, Aug 30

You: iPhone 12 the big size screen, unlimited data, text and voice and 5G 7:40, Aug 30

You: and keep my current numbers

7:40, Aug 30 Marco:

Fantastic! i can give you buy 1 get 1 promo. May I have your good call back number just in case we get disconnected

7:50, Aug 30

Marco: yes because you will only get upto $400 for iphone 8.

7:50, Aug 30 You: what about a Apple iPhone XS Max 64GB in Gold

7:51, Aug 30

Marco: That is upto $800 so your bill is $70 if you trader in iphone xs device.

7:44, Aug 30

You: what is the deal with phones, one is free, but does itrequire trade in? 7:44, Aug 30

You: or only trade one?

7:45, Aug 30

Marco: If buy 1 get 1 no trade in required however you will pay for the first phone.

7:45, Aug 30

Marco: 2nd option is yes. And i can give you upto $800 on iphone 12 each if you trade in your old phone.

8:12, Aug 30

You: how much if I add one more line?

8:12, Aug 30 You: 5G iPhone 12?

8:12, Aug 30 You: no trade in?

8:14, Aug 30 Marco: Let me check one moment.$135 included the installment of the iphone 12 3rd line without trade in.

8:30, Aug 30

Marco: So, to sum it all up in numbers here! Magenta 55+-$105 3 Apple iPhone 12 3 Physical SIM P360-0$ assited support fee-$105 Device installment-$93 for 24 months. Device credit after 2 bill cycle-$62.50 Total bill: $136.25 taxes included

After that I added two watches, $20 for the lines, and 14.87 for installments.

136.25 + 20 + 14.37 = $170.62, current bill $238.00

to summarize, I feel I’ve been schemed by T-Mobile.