Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
Mr Legere,
The company is charging me $1200.00 for a phone that was damaged that i returned. i have proof of returned and it was received, after speaking with several customer services people they keep telling me they need to verify and thats why the charge. why the customer is being punished for something your company did? . They claimed not to receive my old damaged cell phone I sent back to them during a claim. your costumer service has declined in the last few months, hiring incompetent people or least the training given is not enough. i have also being charged for more than 7 months for an apple watch line that i disconnected a while back. also at a store in Pines blvd and th expressway i was misstreated by Frank, didnt care about my issue and he just told me, you should have done that at the store not online. all I get is “ i am working on that “ my apologies. but nothing is getting done. i have been with Tmobile for over 20 years and spent about $78K in phone and lines. is this how you care about your customers?
this has to be resolved.
