Forum Discussion
Where's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're ...
If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. They're another great option for folks that aren't able to call.
I have had an account with T-Mobile about a month. About once a day, when I try to make a call, the screen reads, "You are not connected to the network." Sometimes I can redial, sometimes not. Most of the time I have to restart. Today, I had to wait 45 minutes or so for that message to go away be able to use the phone to make a call. It's a good thing I wasn't bleeding to death and needed 911!
How can I fix this bug, please?
