Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
After extensive troubleshooting with T-Mobile and Apple, it was identified that SMS messages send with iPhone 12 Pro from T-Mobile to AT&T and Verizon is not going through. iMessages works fine. Devices changed and the issue still persist. The issue is with SMS from T-Mobile to AT&T & Verizon numbers. T-Mobile to T-Mobile SMS works fine most of the time. A ticket is opened with T-Mobile advanced tech team to further investigate and waiting for a resolution. It is a good idea for Verizon and AT&T customers contact the respective services to troubleshoot if you are missing the SMS messages.
