Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
Pennsylvania wrote:It's an iPhone problem with receiving messages. But I'm not sure if it's isolated to tmobile iPhones.
TMobile is recording that the messages are sent (from both iPhone and Android).
The setting for "Send as sms" instead of iMessage was on for the iPhones in my situation.
Like I stated above, I receive SMS & iMessage fine whether it is iPhone or android. When I reply to the SMS to people who do not have iMessage, it goes from my iPhone, but the receiver never get my reply SMS. T-Mobile has records of these SMS replies with date & time stamp in my online T-Mobile account, which means it went from my iPhone. I changed the devices, tested it and the SMS replies are send from my side but the receiver never gets it. The interesting aspect is when I remove T-Mobile Sim on these devices and insert a Verizon SIM, the receiver gets my reply SMS. So i don't think it is a device issue. It is either a T-Mobile SMS issue or android issue vs T-Mobile.
