Forum Discussion
Refund Request
I recently had to upgrade my phone due it sustaining damage to the screen. They advise that I had to pay my past balance as well as the equipment plus taxes and fees. After doing so in one of the stores, i was told that because my ID expired I was able to purchase the phone in the store, however, I could purchase it online and it would be shipped within 2-3 business days.
To male a long story short, due to some address issues , they were unable to deliver the phone and it was returned back to T-Mobile. I then contacted T-Mobile and was told that i could use my passport to purchase the phone in the store but i would have to pay again and my refund would be issued within 3-5 business days. I have gotten to different emails regarding my refund one on 4/20 that my refund has been processed and another from the "handset Research Team" stating that I would receive my refund by the end of my billing cycle.
Yet to date i have not received my refund. Can someone please help?
Hey there. This Community is a peer-to-peer forum, so we don't have access to the account details necessary to help with your missing refund. A lot of people on this site like to use Facebook or Twitter to get help with account specific situations like yours. At the bottom of this page there are icons for our social media accounts. You click on the one that you want to use and then send a direct message. I am sure that they will be able to verify your account and review all the details to see what is going on with the refund your looking for.
Hey there. This Community is a peer-to-peer forum, so we don't have access to the account details necessary to help with your missing refund. A lot of people on this site like to use Facebook or Twitter to get help with account specific situations like yours. At the bottom of this page there are icons for our social media accounts. You click on the one that you want to use and then send a direct message. I am sure that they will be able to verify your account and review all the details to see what is going on with the refund your looking for.
