Forum Discussion
Reset PASSCODE by 611 doesn't work
My wife can't signup in her account. Because she don't know her PIN/Passcode.
She has message: Hmm, that PIN doesn't match our records. Prueba otra vez.
She called to 611 and change PIN code (few times), and noting.
What we should todo?
Im looking to find this too because all im getting is the run around when i call 611. First i call 611, ask for the code to be reset, they tell me to go to a t mobile store so i can show my ID (store is 30 miles away from me.). I drove to the store, showed my ID just for them to tell me i have to call 611 because they dont have the means to do it (this is an actual tmobile store). I go back home and call 611 and again told i need to go to a tmobile store. So frustrating and i am only on day 5 of a brand new account already regretting making the decision to go to tmobile.
Has she tried the last 4 digits of her Social? 611 should definitely be able to reset it.
