Forum Discussion
Someone has hacked my phone and is sending unidentified information almost daily to several unknown numbers without my premission. What can I do to stop this immediately?
I noticed on my account activity log from online invoices show that someone (with use of a handful of numbers) have been sending pictures, send & receive text messages, making and receiving calls, using up data on almost a daily basis since activating my TMobile mobile account, March 2023. It shows activity coming & going from my phone (without my knowledge). I'm not getting notifications, etc. aside from what I ran across online last night that has been posted to my billing invoice activity log sheet. My phone, a Moto G Stylus I got new with new service has been a bit glichy & buggy but I didn't realize it was hacked from the moment I turned it on. How can I block this from continuing to happen? What exactly are they extracting from my phone and why isnt it showing up on my real-time logs? I get some notifications when legit calls & messages come in (at least I think I do) but to see you exchanged 338 text messages with mostly unfamiliar numbers over a 9 day period is just mind blowing. I know for a fact, I haven't sent a total of 338 text messages collectively in the past 5 years let alone 9 days. Yes I said 5 years. I'm pretty much try to limit my use of the internet for personal use the best I can for fear of this same scenario happening to me now. I really need to know: 1) how to make this activity stop ASAP; 2) find out who is doing this; 3) determine what exactly was sent out from my phone; 4) find out why I'm not getting notified of all activity on my phone & 5) how to keep this from happening again either on this very account or potential others? So now that I'm aware but don't want my novice knowledge to make matters worse or allow this activity to continue, for the remainder of my contract, just because I don't know what to do from here. Can someone in the know, please give me some guidance? I would really appreciate it. Is there someone I should be in contact with via TMobile or within my local law enforcement office? Is there an app I can download to check my phone for unwanted presences? An app to wash my Android phone clean and keep it clean? Thank you for your time & attention to this very scary but real situation. Suzanne
You can reply to me here or via text message since my phone has already been compromised. (zip 512 9nine9 two 7 4 four)
Gracias.
This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter.
T-Mobile does not do anything about hacked phones. I got a second one to see if that would help but they gained accessed to everything. anti-virus's don't help and neither does calling local law enforcement. I will tell you also that resetting doesn't work because they already have all your information. I am on my third phone 4th sim. And the people that are doing this live right next door. Cops wont do anything. All they could tell me was to go to the repair corporates store. I didn't go because by then I had already spoken with 6 reps and had been to 3 stores. Any thoughts
are they just texting others using your number or are they somehow actually getting access into your phone for things?
Sounds potentially like a rogue app. The best thing to do, would be to factory reset the device and only install apps from the PlayStore from trusted app creators.
I have recently discovered the same thing. My Tmobile Usage Log is showing 769 text messages since October 20, 2024 & today is the 26th. Almost all of the texts are to/from numbers that I don't recognize. It was discovered in January that a law enforcement employee in communications who has been stalking my children & I had hacked my online accounts. Even more concerning is that there are THOUSANDS of texts going from my Tmobile cell phone number to my daughter's cell phone number that neither she nor I sent. These texts are literally every minute. This began hours after my transgender child was allegedly found by Burlington NC Police Department officers unconscious, bleeding, & with a shoe print on their chest & had been urinated on at a church.
