Sorry Customer Service

Where do I start!! Well here goes, I have said to 14 customer service reps when I call or text. 

I bought my daughter a phone online with Tmobile. I walked into a Tmobile store and it was to difficult for them to handle. The following will explain. Anyway I bought my daughter a phone who lives in North Carolina  and I'm on the road working 24/7/365. She got the phone quickly and they quickly billed me. She had a phone she needed ported after 5 attempts and 5 hours later they said they are done. Not so, she couldn't text to iphone users! Back on the phone with customer service (hard to understand broken english) my daughter says. OK, so 3 more hours of trying to figure it out, they she will have to wait 24 to 48 hours to kick in. 72 hours later another tech saysits fixed!! NOPE. Now she can't  make a call or anything phone says not on the network.  I call customer service 2 hours later sorry she has to escalate to situation and you will have no phone service with new or old phone. Not good!... I am ready to turn all the phones in but what a hassle! So I am having my daughter go into a Tmoble store with both phones and have this handle because I have to fly to California and quite frankly I have spent over 12 hours of my own time orchestrating customer service with my daughter they gave me a credit of $12 for my trouble. It's like this if my daughter cannot get this done in a store by the time I get back from California I will take a week off to get away from Tmobile....