Forum Discussion
Sprint phone Buyout not honored.
Per Sprint Flex Lease agreement
Expectation: Pay for your phone in monthly installments and after 18 months, you can upgrade to a new device or continue paying for 6 more months to own your device.
I have had my phone for more than two years. I have contacted Sprint and T-Mobile more than five times regarding this issue, I have had T-Mobile's reps including a supervisor get mad at me because I am refusing to upgrade my phone… I own this phone and have been told that the system was fixed now I don't have service... I will give you the $30 for a phone that I own and then go get service from a new carrier later today,
I am in the process of filing a complaint. If you go over my records, you will see that I am due a refund of more than $300.
This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.
