T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

How do they stay in business? they treat customers so poorly and rip us off every chance they can, the store are just bait and switch terminals where employees just lie left and right and put stuff in the bag and say its free when they end up charging you. Why is the government not stopping them from doing business? I have not met from one person who had a good experience. It must be a trump owned company.